Disclosure Statement 

The disclosures provided below covers important information that you might like to know about us before we begin our journey together.

Licence status and conditions

FYN Limited (FSP1009679) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.

Nature and scope of the financial advice given

FYN Limited provides advice to our clients about their personal and business loans as well as credit-related insurances. We are able to provide financial advice about loan and insurance products from the following product providers:

Lenders

  • Avanti Finance
  • Broadland Finance
  • Community Financial Services
  • CFI Finance
  • Finance Now
  • Financial Holdings Limited
  • GEM by Latitude
  • Geneva Finance
  • Prospa
  • ScotPac

Insurers

  • Quest Insurance
  • Autolife Insurance
  • Provident Insurance

We do not provide advice on loans for residential or commercial property, personal insurance, general insurance, KiwiSaver or Investments.

Our duties

FYN Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

  • Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • Exercise care, diligence, and skill in providing you with advice
  • Meet standards of competence, knowledge and skill set by the code of professional conduct for financial advice services (these are designed to make sure that we have the expertise needed to provide you with advice).
  • Meet standards of ethical behaviour, conduct and client care set by the code of professional conduct for financial advice services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

The Code of Conduct standards can be read here: www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

How we are paid

​Personal Loans

For all lending we charge a broker fee which will range from $350 – $2,500 or up to 10% of the loan amount. The level of fee charged will depend on the loan size and the complexity of the loan. We will also receive interest commission of up to 6%.

Insurance

We receive commissions from the relevant insurance company if you take out insurance associated with your loan. The commissions are up to 50% of the premium of your policy – the amount depends on which insurance company and which insurance policy you choose.

 

How we manage conflicts of interest or other incentives

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest. We also undertake a compliance audit, and a review of our compliance program annually by a reputable compliance consultancy firm.

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means: in writing, by telephone or by email. Here are our contact details.

Company Name:                        FYN Limited
Attention:                                    Ravi Shankar Prasad
Address:                                      2/9 Beagle Avenue, Mount Albert, Auckland 1025
Telephone:                                  0225742755
Email address:                            [email protected]
Website:                                       https://fyn.co.nz

 

Our Complaint Handling Process

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 15 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
  • If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL).

Dispute resolution process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

We are a member of the FSCL approved dispute resolution scheme. You can contact FSCL at:

Company Name:                      Financial Services Complaints Limited
Address:                                    Level 4, 101 Lambton Quay, Wellington, 6011
Postal Address:                        PO Box 5967, Wellington 6140
Telephone:                                0800 347 257
Email address:                          [email protected]
Website:                                     https://fscl.org.nz/

 

Contact Details

FYN Limited (FSP1009679) is the Licensed Financial Advice Provider.

You can contact us at:

Company Name:                    FYN Limited
Attention:                                Ravi Shankar Prasad
Address:                                  2/9 Beagle Avenue, Mount Albert, Auckland 1025
Telephone:                              0225742755
Email address:                        [email protected]
Website:                                   https://fyn.co.nz

This information is available in writing upon request.